Return Policy
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. To complete your return, please send it back to our return address:
Hap Hannan
Parcel Locker CN 1001308161-109
Norton Street-Leichhardt
NSW 2040-Australia
Exchanges
If you need to exchange an item, send us an email at hap.hannan@bigpond.com
You will be responsible for paying your shipping back fee for the item. If you receive a refund, the cost of original handling and shipping fee will be deducted from your refund.
Defective/Incorrect Item
If you believe that you have received a defective item/s, or received incorrect item/s, or have any concern regarding your order, please contact us as soon as possible at hap.hannan@bigpond.com
In case of receipt of defective or incorrect item please send us a picture and we will gladly assist you with sending a replacement order at no charge or issue a refund on the defective or incorrect item.